Privacy Policy and Terms of Use
This Privacy Policy explains how ShamVPN collects, protects, and processes limited operational information related to the use of its applications and services.
Information Collection
ShamVPN may collect limited operational information necessary to provide the services, process purchases, deliver activation codes, verify payments, provide support, and secure user accounts. This may include account identifiers, email address, phone number, payment references, and technical information.
VPN Logs and Usage Data
We strive to minimize the operational data we retain and avoid storing browsing activity, DNS requests, connection destinations, or transmitted content except when necessary to prevent abuse, detect fraud, protect our infrastructure, or comply with legal obligations.
Payments and Billing
Payments may be processed through approved payment providers and banking services. Payment providers process transaction information in accordance with their own policies and security standards.
Notifications and Communications
ShamVPN may send service-related notifications via email, push notifications, Telegram, or other official channels regarding billing, payments, account security, or important policy updates.
Data Sharing with Third Parties
ShamVPN does not sell user data or use customer information for advertising purposes. Information is only disclosed when required by valid legal processes, court orders, or official government requests.
Data Retention
Some operational and billing information may be retained for limited periods based on security, technical, operational requirements, fraud prevention, and legal obligations.
Security and Encryption
ShamVPN uses high-standard encryption technologies, infrastructure protection measures, and security practices aimed at protecting user information, transactions, and communications.
Terms of Use
Article One: Definitions
These Terms constitute a legally binding agreement between: • The First Party: Digital Arrow for Technology LLC (headquartered in Damascus - Al-Salihiyah), referred to as “we”, “us”, or “the Company”. • The Second Party: The user or subscriber, referred to as “you” or “the Subscriber”. By using or registering in the application, the user acknowledges that they have read and agreed to these Terms.
Article Two: Company Obligations
The Company undertakes to provide the service according to available technical capabilities, protect user data in accordance with the Privacy Policy, and provide technical support through official channels.
Article Three: User Obligations
The user agrees to provide accurate and correct information upon registration, maintain the confidentiality of login credentials, not share their account with any third party, and immediately notify the Company of any unauthorized use.
Article Four: Subscriptions and Payments
The service requires a paid subscription. Prices are displayed within the application. The Company reserves the right to modify prices, and continued use of the service constitutes acceptance of the new prices. Refunds are granted only with the Company’s approval after case-by-case review.
Article Five: Account Termination
The Company reserves the right to suspend or terminate the account in case of violation of these Terms. The user may cancel their account at any time.
Article Six: Intellectual Property
All intellectual property rights related to the application are reserved for the Company. Copying, modifying, or redistributing any part of the application is strictly prohibited without prior written permission.
Article Seven: Data Protection
Data is collected and processed in accordance with the Privacy Policy. We do not sell user data to any third party.
Article Eight: Disclaimer of Liability
The service is provided “as is”. The Company shall not be liable for any indirect or consequential losses resulting from the use of the service or its interruption.
Article Nine: Modifications to the Terms
The Company reserves the right to modify these Terms at any time. Continued use of the application after any modification constitutes acceptance of the new Terms.
Article Ten: Governing Law
These Terms are governed by the laws of the Syrian Arab Republic. The courts of Damascus shall have exclusive jurisdiction over any legal disputes arising between the user and the Company.